I am an Associate Debt Recovery Manager in our dedicated Property Management Debt Recovery team and my role is to recover outstanding ground rent, service charge, insurance and CHP arrears. My role is to liaise with customers and obtain instructions ready for my team to send out ‘pre-legal’ Letters Before Action. I have responsibility for two assistants who respond to lessee and mortgage company queries and if payment is still not made, initiate the issuing of proceedings. If matters become contested or complex, I liaise between customers and our litigation department regarding the Court procedures and potential enforcement of Judgments. I joined Brethertons in 2010 as an office junior. I’ve been in the role of Debt Recovery Manager since 2012 and gained Associate status in April 2015. Whilst at Brethertons, I have been lucky enough to complete a Level 3 NVQ award Management and am a Member of the Charted Management Institute. I am currently studying to become a Legal Executive with the Chartered Institute of Legal Executives (CILEx).